A Personal Message from Tigris’ President & CEO, Serena Holmes
Over the years, a lot of people have asked me about how Tigris was started – so I thought I would dedicate a page to tell our story – or in this case, my story.
Some people start their own business because they think they have a great concept or idea. I was not one of these people and I can’t take credit for founding the company I now own – but I can for developing it into the flourishing corporation it is today.
Everyone has to start somewhere. For me, I was putting myself through university for journalism. I was working part-time at a local gym when a member suggested I get into promotions. He thought I had a great look and personality; and referred me to a woman who owned an agency.
At the time, I’d never even heard of ‘promotions’ before, but I followed up with the phone # I’d been given. Shortly thereafter, I started sampling for Appleton Rum along with representing many other brands. I completely fell in love with the work! I learned how powerful personal experiences can be and how product knowledge, personality and persistence go hand in hand to influence other people’s perception of a brand.
After a few years of working promotions part-time and just 2 months out of university, I was hired by Tigris as a Temporary Sales Staff. I was promoted to management in 4 months and shortly thereafter, offered partnership – which I turned down since I was an aspiring journalist. Unfortunately (or fortunately), broadcast journalism proved to be a more challenging road than anticipated, so a year after starting with the company, I accepted the partnership that had been offered to me the previous year. That same month, we began booking events with Motorola and shortly thereafter, Rogers. We expanded to Montreal and then nationally the following year.
A big shock came along in 2007 when my business partner decided to leave the company for personal reasons. Many people suggested dissolving the company, going our separate ways and starting over as they felt that the financial commitment of a buy-out would be too risky for me. Our sales had doubled in the year my partner was on mat leave however, so I actually looked at the situation as a tremendous opportunity regardless of the hefty price-tag attached to it. We had already spent 4 years building our brand and had a great reputation in the industry. I knew how to do the work but I was used to working “in” the business rather than “on” it; so it’s been a continued learning experience for me.
But, I took the risk and I’m still here 8+ years after taking over complete operations – and 12 years after my humble beginning as a TSS. Our sales have tripled over the past 5 years and continue to grow at a healthy pace. We have transitioned from a partnership to a corporation including 5 full-time employees at head office supported by regional account management in all major Canadian cities. Our roster has also grown to more than 1500 events staff from coast to coast. My goal is to grow from a small business to a mid-level company within the next 3-5 years and expand into the US market.
As of Jan. 1, 2014, we changed our company name from Tigris Personnel to Tigris Incorporated (or Tigris, for short). The road to re-branding began in January 2013 with the need to better reflect the companies range of capabilities in the industry and to resonate better with current and prospective clients. Tigris introduced a revamped logo with a sleeker colour scheme along with a new website in spring 2013, followed by an updated business card design and promotional material in fall 2013. Synonymous with the name change, the company will also be updating its trademarked slogan from “the power of presence” to “bringing brands to life with the power of presence”.
As time passed, it became apparent that Tigris was still being identified as staffing only. Given the amount of work we had dedicated towards internet marketing, we were hesitant to change our domain name and social media handles – but we determined the need for companies to view us as a turnkey solution would result in short term pain to long term gain. In November 2016, we changed our name again – from Tigris Incorporated to Tigris Events Inc. This was blanketed across our emails, website and social media. In a few short months, the impact has been incredible. We have landed huge opportunities that may have never been possible if prospective clients thought we were just staffing agency. We are thrilled about the impact this has had and are excited to see what other opportunities this brings us.
The name change was the final step in the transition targeted not only to refresh the brand identity of the company; but also to alter its entire corporate image. Tigris is fully integrated in personnel, promotions, marketing and events so steering people away from the perception that we are a staffing specific agency only is key. Dropping personnel from the company name, and adding events, no longer restricts Tigris to staffing, based on this perception and opens up a world of possibilities. When people think of events – whether it’s event planning, event marketing, or event staffing – we want them to think of Tigris. We believe this will resonate more clearly with clients, especially if they’ve never heard of us before. The ultimate goal with the partnership is to offer clients innovative and cost-effective, turnkey solutions with maximum ease.
I have learned a lot from starting at the ground and working my way up. From a client’s perspective, I understand what elements are important for a successful program from detailed event planning to amazing events staff. On the flip-side, I know from first hand experience what temporary staff value from the companies they work from proper training to competitive and timely payment. I know that we are only as strong as the people who work for us and those who manage them. Companies invest thousands of dollars for our staff to be walking and talking billboards so they can connect consumers to their brands on a personal level.
We initially built our business on referrals from staff and colleagues which was a testament to the work we did. With an increase in competition and ever-changing technology, I realized we had to do more, learn more and grow more. We implemented an internet marketing strategy that has enabled even more potential prospects find us and utilize our services. We pro-actively continue to build our business in new ways so we have a clear point of difference from other agencies in the industry.
The changes have been well received thus far with Tigris’ sales up tripling from 2012 to 2015. With a proven track record of consistency, organization, reliability & results, I whole-heartedly believe in our corporate mission and I take pride in knowing my company is one clients and staff alike can trust and can count on to deliver.
Over the past few years, we have won and been nominated for several awards which is an amazing testament to the quality of work and service we provide for our clients.
In both 2017 and 2016, Tigris won the Top Choice Award for Best Event Staffing Agency in the Greater Toronto Area. Tigris earned more than 65% of the votes in our category in 2017 – and 50% of the votes in 2016 – which required respondents to nominate and vote for their top choice in a variety of categories based on quality, service, image, value and professionalism. We accepted our 2017 award in the mail and received our 2016 award at the Top Choice Gala on on Sat., Oct. 22. For more on the Top Choice Awards win, click here.
The W100 is an annual ranking of the country’s top women entrepreneurs and I made #95 on the list for 2016! The W100 champions the accomplishments of female entrepreneurs who an not only an inspiration but also smart, tenacious, creative business people. The PROFIT/Chatelaine W100 ranking of Canada’s Top Female Entrepreneurs ranks female business leaders according to a proprietary formula that combines sales, 3 year revenue growth rate and the profitability of their businesses. A minimum criteria is $1,000,000 in gross annual sales and all financial statements are required to verify the information.
In 2015, Tigris was nominated for the “Best Employer Branding” Category with the Canadian HR Awards among the likes of The Keg, Molson Coors and other great Canadian companies. It was an honour to be recognized among you. On Dec. 7, 2014, Tigris received a sales achievement award at the Ultimate Wealth Weekend. This award recognized our business for exceptional sales growth which doubled from 2013 to 2014. Some other awards distributed at this event included Best Customer Service Provider and Entrepreneur of the Year. This same year, I was nominated for a Notable Award for Marketing and Advertising. The Notable Awards celebrate Canada’s most influential millennials spanning 35 industries in 3 cities nationwide.
Awards and accolades aside, Tigris has received some amazing press as well! We have been featured in dozens of articles over the past year. To check them out, click here and scroll to the bottom of the page (and watch a few of our videos along the way!). In addition, a couple of my own articles have been published in the Globe & Mail’s Leadership Lab including one on employee engagement and another on hiring brand ambassadors. We were also covered in a full page article in the Financial Post on our World Cup activation at the Toronto Eaton Centre on Jul. 7, 2014 and I was featured as the Notable Young Entrepreneur on Jun. 4, 2014.
So what’s next for us at Tigris?
We are in the midst of moving! We have outgrown the office we bought 2.5 years ago. The new office will accommodate more than twice the number of employees to manage all of the new bookings that have been pouring in. The staffing software we have custom built is complete and our team members nationwide are activating their profiles. We hope to be planning and staffing all of our events within in no later than June or July of 2017. Tigris is on track for another stellar year!
President & CEO
tigris :: personnel | promotions | marketing | events
bringing brands to life with the power of presence